Refund policy

Returns & Exchanges

Because every item is printed to order, we’re not able to accept returns or exchanges for wrong size or “changed my mind” purchases. Please check the size chart on each product page before ordering.

Defects and misprints: If your item arrives damaged, misprinted, or defective, contact us at info@ocetiapparel.com within 30 days of delivery with your order number and a clear photo of the issue. We’ll send a free replacement or refund — no need to ship anything back.

Lost packages: If your order hasn’t arrived, let us know within 30 days of the estimated delivery date so we can investigate and make it right.

Wrong item received: If we shipped you the wrong product, email us and we’ll send the correct one at no cost to you.

Non-returnable: Since garments are made specifically for your order, we cannot accept unworn/unused returns for reasons other than defect or fulfillment error.